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📦 Shop worry free: 7-day return policy

🚛 Enjoy free shipping with min. spend

NEW LAUNCH ✨ UltraSlim Seamless Shaper Shorts!

FAQ

Size Selection

How do I select the right size for my waist trainer?

1) Take a measuring tape and measure your waist in both inches and centimetres. 

2) Refer to our size chart to determine which waist trainer size to get.

How do I select the right size for my shapewear?

1) Take a measuring tape and measure both your hips and waist in inches and centimetres. 

2) Refer to our size chart to determine which shapewear size to get.

Product Care

How should I clean and care for my waist trainer?

✅ Do's

1) Hand wash your waist trainer with detergent in lukewarm water. 

2) Rub off any dirt or sweat marks. 

3) Squeeze the water out. 

4) Dry your waist trainer indoors. 

❌ Don'ts:

1) Do not machine wash. 

2) Do not wring your waist trainer as this might damage the steel bones. 

3) Do not dry it directly under sunlight as this might damage the latex. 

How should I clean and care for my shapewear?

✅ Do's: 

1) You're strongly recommended to hand wash your shapewear with detergent in lukewarm/cold water. 

2) You can machine wash your shapewear but it's best to put it in a wash bag first and choose the lightest wash cycle for delicate fabrics. 

3) Hang it to dry either indoors or outdoors.

❌ Don't's: 

1) Do not use a dryer to dry it.

Shipping and Tracking

How long does shipping take?

🚛. For all local orders within Singapore:
- It will take 1-3 working days to process your orders. You will receive a tracking code once it's ready to be shipped out. Thereafter, it will take 1-3 working days for your order to reach you.

- Orders are shipped daily from Monday to Friday excluding weekends, public holidays, and the eve of public holidays. We ship via Qxpress in Singapore. 

🛫 For worldwide orders from The Rest of The World during the 11.11 Sale:
- Delivery will take 4-7 business days after you've received your order confirmation e-mail. 

- Orders are shipped daily from Tuesday to Friday excluding weekends, public holidays, and the eve of public holidays. We ship via DHL Express (International).

🚨 IMPORTANT:

- Please ensure that someone is at home for the next 3 days once your order is shipped out to receive your parcel.
- In case the first delivery fails, don't worry! Our delivery partners will attempt to redeliver your parcel up to 3 times.

Which countries do you ship to?

Hello #WomenOfWaistlab from all over the world! 

Great news! As of August 2021, we will be fulfilling your orders via multiple fulfilment centres from China, Malaysia, and Singapore. This means faster shipping, cheaper rates, and easy returns! Yasss!

We ship to Malaysia, Brunei, Hong Kong, Indonesia, Macau, Philippines, Thailand, Vietnam, Korea, Australia, New Zealand, Japan, Cambodia, Maldives, United States of America, United Kingdom, France and United Arab Emirate.

How much are the international shipping rates?

All shipping rates are provided  live by the carrier. As these rates are directly from the shipping carriers, we have no control over the shipping rates.

Each carrier will have a different rate.

Do you ship to PO boxes?

Sorry! We don't ship to PO boxes at this moment.

How do I find my tracking code?

Your tracking code will be e-mailed to you. If you do not receive any tracking details within 3 working days from the order date, please reach out to us via email hello@waistlab.co. Take note that you might not be able to locate your parcel immediately after receiving your tracking code. Our partners will require sometime to register your shipment status.

Singapore & The Rest of The World: Please click the link here and enter your tracking code.Singapore: Please click the link here and enter your tracking code.

Do expect delays in processing, packing and pick-up of orders of up to 7 working days during sale and festive seasons.

I didn't receive/can't find my tracking code. Help!

Check your spam folder!

Still can't find it? We got you. E-mail us at hello@waistlab.co and we'll help you find it.

I haven't received my order. What do I do?

Hmm, does the tracking says it's delivered? Try checking for any parcels placed outside your door i.e. in your shoe racks, bicycle basket, cupboards, letterbox.

If you still haven't found it, please e-mail us at hello@waistlab.co immediately. We'll work to get to the bottom of this!

Nobody was at home to collect my order. Will it be re-delivered?

In the case of a failed delivery, our local delivery partners in your country will attempt to re-deliver the parcel on the following day.

There will be a total of 3 re-delivery attempts before the parcel is sent back to us. We will automatically process a refund once the item(s) reaches back to our fulfilment centre.

Exchanges & Returns

Can I exchange my order after receiving it?

Exchanges is currently only available for orders within Singapore due to our logistics capabilities.

For local orders within Singapore:

Request for exchanges must be made within 7 calendar days upon receiving your order. Products must be returned unworn, unwashed, in their original condition and with all tags attached. Products should not have any smell, creases or tears. Exchanges are subject to product and size availability. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For worldwide orders from The Rest of The World:

No exchanges for orders from out of Singapore. We only accept returns.

How do I request for an exchange?

For local orders made within Singapore:

Please submit an exchange request within 7 calendar days of receiving your order via email hello@waistlab.co or DM us on Instagram @waistlab.co!

For worldwide orders from The Rest of The World:

Please submit a return request within 7 calendar days of receiving your order via email hello@waistlab.co or DM us on Instagram @waistlab.co

How do I request for a return?

We understand the anxiety of buying intimate garments online. That's why we offer a 7-day return policy so you can shop worry free! 

To request for a return, please submit a request via email hello@waistlab.co or DM us on Instagram @waistlab.co!

Once your return has been received and accepted by our fulfilment partner, your refund will be completed via the original payment method, excluding the delivery costs:

USA AND REST OF THE WORLD: USD $5

AUSTRALIA: AUD 5

SINGAPORE: SGD 7

MALAYSIA: MYR 10

BRUNEI: BND 5


You can also choose to receive your refund via store credits. We’ll keep you updated every step of the way via e-mail!

Can I make a return/exchange if I purchased via instalment payments?

Yes we do! Please DM us on Instagram @waistlab.co or Email hello@waistlab.co to proceed with your return/exchange.

Changing or cancelling Order

How do I change/cancel my order?

Contact us immediately within 3 hours of placing your order. E-mail us at hello@waistlab.co with

(a) your order number, and

(b) reason for changing/cancelling your order.

I accidentally keyed in the wrong/incomplete address when I checked out. What do I do?

Please reach out to us immediately. E-mail us at hello@waistlab.co with your order number and the correct address.

Once item is shipped out from our warehouse, we are unable to change the address. But it's not the end of the world! Please reach out to us so we could work it out with our shipping agents.

Payment Options

What are the available online payment options?

We accept debit and credit card payments: Mastercard, Visa, and American Express. We also accept payments via Apple Pay, Google Pay, and Shop Pay.

For local orders within Singapore, we additionally accept payments via Atome and GrabPay.

My online payment was not successful :( What do I do?

We're happy to help! Please email us at hello@waistlab.co or reach us through our contact form.

Recycling Rebate

What is the Recycling Rebate?

Waistlab is currently transitioning to a more eco-friendly company, and we hope to give back to the environment to the best of our abilities. We understand that after many of you successfully downsize, your previous waist trainer will not be used.

Let us help by gifting you a discount on the spot when you come over to warehouse, while we recycle the waist trainer’s parts after you bring it back to us.

How do I participate in your Recycling Rebate?

1) Please DM us on Instagram @waistlab.co or WhatsApp +65 9852 5456 for an appointment before making your way to the warehouse.

We are located at 1093 Lower Delta Road 03-11 Singapore 169204.

2) Bring your Waistlab waist trainer that you wish to recycle. Please prepare your order number as well. 

Important points to note: 

- Only waist trainers bought  from Waistlab after June 2019 are eligible for the Recycling Rebate. 

- You will need to trade-in for a new waist trainer on the spot. 

- Recycling Rebate is not applicable for Waistlab Wear or waist trainers not from Waistlab.

How much is the discount?

It will be $5 off for every waist trainer that you trade in. Please note that you’ll have to purchase a new waist trainer at the same time that you’ll be trading in. 

Can I just mail my old waist trainer to you guys instead and get the discount code?

You'll only be able to enjoy the rebate if you book an appointment at our warehouse.

WOWRewards

What is Waistlab Rewards?

Waistlab Rewards is a loyalty program that treats our #WomenOfWaistlab to the rewards they deserve!

Sign up to our free membership and start collecting WOWPoints when you purchase our products. Redeem your WOWPoints for cash vouchers!

Click here to sign up now

How do I sign up for Waistlab Rewards?

Membership is free! Register for an account using your email address and set your account password. You'll receive an email to activate your brand new membership!

Click here to create your account now!

How do I earn WOWPoints?

You'll earn 1 WOWPoint for every $1 spent. (Do note that the dollar amount excludes shipping fees.)

Sign up now and earn 50 WOWPoints!

Starting from June 2021, if it's your birthday month, you'll also receive 100 WOWPoints as a birthday gift from the Waistlab Team.

What cash vouchers can I redeem with my WOWPoints?

100 WOWpoints = $5

200 WOWPoints = $10 Cash Voucher

300 WOWPoints = $20 Cash Voucher

400 WOWPoints = $30 Cash Voucher

500 WOWPoints = $40 Cash Voucher

Do my WOWPoints expire?

Yes, your WOWPoints will expire if you haven't made a purchase in the last 12 months. Don't let your hard work go to waste!

How do I redeem my WOWPoints for cash vouchers?

1) Sign in to your account on our website


2) You'll see a notification if you can redeem your WOWPoints for cash vouchers. Click on it and you'll see your code. Copy this code.

Paste this code when you checkout on our website. Ta-dah, you’re all done!

Can I use my cash vouchers with other in-store offers and promotions?

Yes, you can!

For example, if there’s a 10% discount sale and you intend to buy a Classic 11 that retails for $89, that means it’ll cost $80.10. If you have a $10 cash voucher, use it and you’ll only pay $70.10!

Can I combine my cash voucher with other discount codes or free shipping codes?

Currently, only one discount code can be used upon checkout :(

Can I combine my cash voucher with your Recyling Rebate?

Unfortunately, it cannot be combined :(

Can I collect WOWPoints if I pay using Atome?

Yes, you can! You’ll receive your WOWPoints in full from the first deduction. 

For example, you intend to buy a Classic 11 that retails for $89. If you pay using Atome (i.e 3 monthly installments) and use a $10 WOWReward, that means it’ll cost $79. Split across 3 monthly installments, this means you’ll only pay $26.40 per month.

How do I check my WOWPoints balance?

Log into your account to check your WOWPoints balance.

Click here to log in now!

Refer-A-Friend Programme

Do I need a WOWRewards account to refer a friend?

Yes! You can sign up for a WOWRewards account here.

If you already have an account, you can log in here.

How do I go about referring my friend?

Refer to this guide for step-by-step instructions on our referral programme.

Can I refer more than one friend?

Yes, of course!

Does my friend have to make a purchase before I get my $10 voucher code?

Yes, you will only receive your $10 voucher code after your friend has successfully made a purchase.

(Note: Your friend does not need to create a WOWRewards account, nor use the $10 voucher code to complete the referral. They just have to make a purchase.)

Does my friend need a WOWRewards account?

Nope! They just need to provide their e-mail address to claim their $10 voucher code.

(Note: Your referred friend must be making a first time purchase. They must not have checked out as a guest before, or entered their email in any capacity as they will not be able to use the referral link.)

Can I combine my $10 voucher code from this referral with other promotional codes?

Unfortunately, you may not. Only one promotional code may be used per checkout.

Sign up NOW to get 50 WOWPoints free!

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